This post first appeared on Nottingham Post. Read the original article.
A heavily-pregnant woman who was left waiting for roadside recovery for almost four and a half hours after her car broke down said she feels “extremely angry”.
RAC has said it “deeply regrets the excessive delay” and that it “fell well short” of its normal level of service.
Katie Mitchell, 24, of Cotgrave, is 34 weeks pregnant and due to give birth to her first child on November 2.
She was travelling home from Calverton on Monday, September 25, when her car cut out on Epperstone bypass.
Katie, who works as an administrator for the University of Nottingham, said she pulled up on the busy road on double yellow lines and called the RAC.
(Image: Angela Ward)
She said: “I was travelling home, trying to miss rush hour traffic. The car just cut out at 4.15pm. I had RAC breakdown cover. They said they had a high volume of calls and it was a 142 minute wait. He said it would be 6.20pm. I confirmed that I was on double yellow lines and I was heavily pregnant. They said they would flag that up.”
She received a call back at 5.45pm and was told it would she would receive assistance between 6.15pm and 6.30pm.
Katie called her partner, Jonathan Garton, 26, a project engineer, who arrived at about 6.15pm.
After they received another call at 6.50pm to confirm there would be a further two and a half hour wait for a mechanic, the couple went to a local pub in Gamston, where they ate dinner, costing more than £40.
(Image: Angela ward)
The recovery mechanic finally arrived at around 9pm.
Katie added: “I feel let down and quite emotional. I feel really disappointed by RAC and extremely angry about how they dealt with it. By the time I got home it was 11.30pm.”
A spokesman for the RAC said: “We deeply regret the excessive delay that Miss Mitchell experienced following her breakdown on Monday evening – this fell well short of the normal level of service our customers rightly expect.
“While we were dealing with an exceptionally high volume of incidents in the area at the time in retrospect we should have made alternative arrangements to reach her sooner. However, we kept in touch with Miss Mitchell and she was happy to leave the car and go for a meal with her partner for which we agreed a £20 contribution.
(Image: Angela Ward)
“We have subsequently offered to cover the full cost of their meal with £50 and we have offered her an additional £100 as a gesture of goodwill. We hope this goes some way towards restoring Miss Mitchell’s faith in our service.”