This post first appeared on Derby Telegraph. Read the original article.
Several videos have been shared on social media showing passengers packed into East Midlands Trains (EMT) “like sardines”.
The footage shows scores of people standing in the aisles and struggling to board trains at stations in the region.
One Twitter user, called Cloudy Galvez, accused EMT of over-selling tickets.
She later added: “People are sitting on top of each other and holding doors open to stop them from crushing them, it's not okay.”
She tweeted: “@EMTrains this is a joke. Your trains from Nottingham to London are always crammed in like cattle with no space to breathe.
(Image: Rhys Payne)
“There's a simple answer to this: stop over-selling tickets. There are old and less-abled people here unable to stand for this long yet there is no choice.”
Another user, Rhys Payne, was unable to board his train from Manchester to Nottingham because it was too overcrowded.
He tweeted: “@EMTrains only two carriages and oversold tickets = no travel last night from the 18:43 Manchester to Nottingham train for over 40 people. This was my last train for onward travel to Sleaford. #WhatService? #Refund #DoBetter.”
He later tweeted: “This is a regular sight on all services except those to London.”
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East Midlands Trains replied, saying: “Trains were busier than usual because of the Christmas market in Manchester.
“As walk up tickets can be purchased from ticket offices on the day there is no way of knowing how many will be travelling until the day comes, which proves challenging for customers and staff.
“The train was formed with the planned amount of coaches, however we understand how frustrating this must have been. You can claim compensation through our delay repay scheme.”
Another passenger tweeted: “£10 for a train, one carriage, everyone packed in like sardines - how can you justify that?”
And Rosie Deegan added: “@EMTrains what a joke. I hope you're planning on giving us our money back. #EMTUpdate #overcrowded.”
A spokesman for East Midlands Trains said: "We're sorry to hear about the issues some customers are facing when travelling with us.
"The number of carriages made available for each train company are agreed with the Department for Transport at the start of every franchise. Every carriage within our whole fleet is already being used and we are therefore unable to provide any additional carriages on any of our services at this time.
"We regularly review our timetable and take into account feedback from passengers and passenger demand to determine any measures which can be taken to make improvements for the future. However we are currently using all of our trains in the best way possible to balance out the competing demands across our network.”