Can you claim compensation if your train is delayed?

This post first appeared on Nottingham Post. Read the original article.

Hundreds of trains run in and out of Nottingham and the county's other stations every day.

With the volume of services which operate in Notts, it's inevitable that sometimes trains will be delayed or even cancelled .

But if a signal fault or a breakdown holds you up - you may be entitled to compensation.

Rail operator East Midlands Trains has issued advice to travellers on where they stand, and how to apply for some cash back.

A spokesman said: "We know that getting you to your destination on time is important.

"Unfortunately there are times when disruption occurs and we are unable to run the train service as planned."

So how do I qualify for compensation?

If you have been held up by at least half an hour, you can apply for compensation through the firm's Delay Repay scheme.

If train delays caused you to miss a booked connection, you can also apply.

But if you don't send in your claim within 28 days of the delay, you'll no longer qualify.

What will I get?

Between half and hour and an hour, you'll qualify for half of your money back in most cases.

An hour or more should get you a full refund.

Season ticket holders can also get money back for being delayed, worked out as a proportion of the overall season ticket's costs depending if it is weekly (1/10th), monthly (1/40th) or annual (1/464th).

What do I need to prove I was held up?

To claim, you'll need to upload a valid ticket to the firm's website.

If you don't have this, a booking reference or a copy of a confirmation email will also be accepted.

What if I decided not to catch the late train at all?

You can still apply for compensation if you didn't travel in the end.

Tickets are refunded at the place where the ticket was bought, or posted back if bought online or by the phone.

Online tickets need to go to East Midlands Trains, Refunds Department, PO Box 23972, Edinburgh, EH3 5DA. Phone purchases have to be sent to East Midlands Trains Customer Service Centre, Overline House, Southampton Central Station, Southampton, SO15 1A.

Commuters outside Nottingham Railway Station

Commuters outside Nottingham Railway Station

How will I be paid?

If approved, normally within a fortnight, money will be sent via a bank transfer, PayPal, a cheque, or rail travel vouchers, whichever you prefer.

If you'd prefer, the compensation can also be paid to a charity, the Railway Children.

Railway Children fights for vulnerable children who live alone and at risk on the streets where they suffer abuse and explotation.

What if I'm still not happy?

The first place to make a complaint is directly to staff at the station on on board.

If they can’t fully resolve the issue, then contact the Customer Service Centre by phone.

The number you'll need is 03457 125 678, and select option five and then five.

An East Midlands Trains spokesman said: "When making a complaint and to help us investigate the issues you have raised, please include full details of everything relevant to your complaint.

"If you are making a complaint about a particular journey or station, please include the date, time of your journey, origin and destinations. We may also require details of your tickets."