Derby couple say takeaway delivery driver terrified them in row over cold curry

This post first appeared on Derby Telegraph. Read the original article.

A Derby couple claim a deliver driver terrified them by swearing, shouting and putting his hand on their door in a row over a cold takeaway.

Dan Tyler and his girlfriend Madison Bertalan ordered a curry from Spice Lounge in Friar Gate on Monday night.

However, when it arrived, they said it was cold and phoned the restaurant to complain and ask for a new dish.

The pair said when the driver arrived he asked for the curry to be returned but they said it had been thrown away because it was cold.

Mr Tyler, 20, who lives with his girlfriend in Kedleston Road, said: "When I phoned up to complain the man on the phone was very rude and told me to calm down even though I had been very cool and calm.

The couple said they felt intimidated during the ordeal

The couple said they felt intimidated during the ordeal

"We waited for the curry to arrive and the driver turned up about an hour later. He seemed to have more people with him which was very odd.

"When he came to our door he immediately became abusive. He said we were chatting s*** and used the f-word constantly. It was intimidating and left my girlfriend so scared she stayed behind our door.

"I tried to reason with him but he came angrier and more abusive. It was disgusting and very worrying. At one point he put his hand on our door and refused to hand over the curry he had with him that was replacing ours.

"Seeing him with his hand on the door was scary. We could not shut the door and he carried on verbally abusing us while he did it."

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After the confrontation the couple phoned the police. They also complained to the takeaway, who have apologised for what they went through and said two workers had been sacked as a result.

Mr Tyler, who is studying economics for business at the University of Derby, added: "We felt threatened. He was very mad and there was no reason for it. All we had done was ask for another meal because the first was very cold and not edible. When we told him we had thrown it away he became angirer.

"We have been there 16 times since December and have always loved it. The food has always been great and so has the customer service. But this was awful. It was out of order and not on. It was horrible and disgusting. This was our house as well, it's where we should feel safe.

"We were polite throughout."

A spokesman for the Spice Lounge said: "We have fully investigated this incident and spoken to all of the parties concerned and have now got to the bottom of it. I have now had to let two of my staff go, they have been sacked.

"We hold a very high regard for customer service. I apologise to the customer. I have spoken to them and I think they were happy with my decision."

A spokesman for Derbyshire police said: “We were contacted by a member of the public reporting a dispute between themselves and a delivery driver at 8.40pm on February 12, 2018.

“The incident was logged and no further action was taken.”

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