Cambridgeshire housebuilder Barratt and David Wilson Homes has received the maximum five star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.
The number of stars awarded is based on customer responses to the question “would you recommend your builder to a friend”? For Barratt and David Wilson to have been awarded five stars means that over 90% of its customers would recommend their homes to a friend.
The news follows a recent survey which revealed 42% of people in Cambridgeshire would buy a home if their friend or family member recommended it to them. The result of the survey, which was conducted by Barratt and David Wilson Homes*, reinforces the importance of good customer service and proves how vital recommendations are when it comes to a significant purchase such as buying a home.
This is the twelfth year in a row that Barratt and David Wilson has achieved the five star rating – a record unmatched by any other major national housebuilder. It comes on top of the recent Supreme Win at the NHBC Pride in the Job Awards, where Site Manager Kirk Raine scooped the top award out of a possible 11,000 site managers across the country – marking the fifth Supreme win for Barratt Site Managers in six years.
The HBF New Homes Survey is one of the largest surveys of its type in the country and is completed by nearly 50,000 people who have recently bought a new build home. The simple one to five star rating system was developed to give customers an easy to view ranking system of which housebuilders have the most satisfied customers.
The high satisfaction rates are a testament to Barratt and David Wilson Home’s commitment to building high quality homes and great places that its customers are proud to call home. The customer is at the heart of everything Barratt and David Wilson Homes does, and it is this focus on making customers happy which results in such high recommendation scores.
Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90% of its customers. The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer.
“That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement. To achieve a five star rating, meaning that at least 90% of your customers would recommend you, is a fantastic achievement that requires commitment from everyone within the organisation.”
Simon Wood, Managing Director at Barratt and David Wilson Homes Eastern Counties, said: “We’re incredibly proud to have been announced a five star housebuilder for a record 12 years in a row.
“We work hard to look after our customers, both before and after they buy their new homes, so it’s great to know that our customers rate us so highly, and that so many of them would recommend us to a friend.
“It’s also not surprising that our recent survey revealed so many people would buy a home if a loved one recommended it to them. We recognise that recommendations such as this make all of the difference when choosing to buy a property and we will continue to give all of our customers a five star service.”
Barratt Homes is currently building properties in Cambridgeshire at Trumpington Meadows in Trumpington, The Spires in St Ives, Hampton Water in Peterborough, Romans’ Edge in Godmanchester and Darwin Green in Cambridge
David Wilson Homes is also currently building in Cambridgeshire at Romans’ Edge, Darwin Green and will soon launch homes at Trumpington Meadows. It also has homes available to reserve at Warboys in Warboys, Northstowe near Cambridge and is set to launch new sites Needingworth Park in Needingworth and Ramsey Park in Ramsey.