An East Midlands-headquartered insuretech, which provides claims management solutions to the insurance industry, has transformed its business model during the COVID-19 pandemic, enabling it to enhance service levels and record significant growth.
CET, which specialises in home emergency policies handling claims for one in eight properties in the UK as well as subsidence investigation, underground services, property repairs and restoration, was already moving to a ‘working from home’ model prior to the pandemic as part of a long-term strategy. It successfully transferred 100 per cent of its staff to remote working just before the first lockdown came into force.
Since then, thanks to the fact that the firm can now reach beyond its East Midlands base to meet its recruitment targets, CET has seen its headcount rise by more than 36 per cent in the year leading up to April 2021, from 192 to almost 300, with 94 per cent of its new recruits being female.
During the last 12 months, it has also secured a number of significant contract wins with some of the UK’s leading insurance providers, including a five-year deal to manage a branded claims portal for Domestic & General, the UK’s largest specialist warranty provider.
link source - East Midlands Business Link General