“A game changer for UK customer engagement in the field service arena.”
BrightBridge, a leading provider of intelligent business software in the UK, is celebrating its latest solution focused partnership with Next Technik, an Australian-based creator of an innovative field service management application - NextService.
The NextService product is a ‘Built for NetSuite Native’ application, meaning it is built in, on and for Oracle NetSuite. BrightBridge can now deliver design, implementation, and support services on NetSuite solutions that integrate digitally advanced field service management functions with the cloud Enterprise Resource Planning (ERP) solution. BrightBridge is a 4-star Oracle NetSuite Partner.
Andrew Cox, Technical Director at BrightBridge, had been researching field service solution experts with which to partner throughout 2021, but many applications didn’t offer NextService’s far-reaching functionality, or they required additional integration layers within the architecture. He said: “I’m very confident in the NextService product as it was developed from real-world concerns experienced by a business that wanted to exceed customer demands. Our team is excited to start eliminating the same field mobility and business visibility challenges for companies in 2022 – it’s a game changer for UK customer engagement in the field service arena.
“Having one version of the truth across a business – to learn, grow and really focus on customer outcomes – means all touchpoints need to be integrated, and this includes all two-way field service data. We can now very simply unite the areas of schedule and dispatch, real-time updates from the field and inventory or asset management into the single business NetSuite ecosystem along with all financials and back-office functions.”
Key features of NextService include scheduling and dispatch, asset management, field mobile application, preventative maintenance, installations and job requests, warranties and repairs, spare parts and inventory in the field, compliance and safety forms, service history, workflows and visual dashboards and NetSuite operational intelligence.
Tania Large, Next Technik’s Global Partner Manager, commented: “We are excited to be working with 4-star Oracle NetSuite Partner, BrightBridge, in the UK. With the company’s experience across a wide range of sectors where field service organisations can be found, the team shares our vision of helping businesses to grow and deliver exceptional service to their customers. We’re already in discussions about the first integrations of NextService into specific BrightBridge projects and we’re looking forward to building our relationship through 2022 and beyond.”