The certification is an internationally recognised mark of quality
Renowned Spalding electrical engineering firm, Control Freaks Ltd, has recently announced they are now fully ISO 9001:2015 accredited.
An ISO certification is essentially an approval from the governing body that a company, like Control Freaks, are compliant in following the standards that have been developed and published by the International Organisation for Standardisation (ISO).
The certification lasts for three years, but they are subject to ongoing surveillance audits throughout that period to ensure that Control Freaks are continuing to upkeep the standards to their customers.
However, it’s not an easy certification to obtain, the crucial work was undertaken by Beth Johnson alongside an external moderator, and took over twelve months of hard work to complete.
Beth, Managing Director Clint Johnson’s daughter, originally joined the company in an admin capacity has expanded her role significantly, as she explains “Although my role is an admin position, there’s elements of purchasing, accounts, quality management, estimating, HR and first aid. These are all things that Clint did previously, but now the business is growing so quickly he’s had to shift his focus.”
When asked why the company pursued the certification, Beth explains, “At first, we looked into the ISO, because we had a customer who wanted to work with a business who had one.”
“We did initially question whether this was something we’d need, but as we looked into it further, we realised this was a great way to continue our commitment to quality in a more formal way.”
Beth continues, “From our perspective having the ISO certification is an important stamp of approval for both our clients and our service partners to show that we’re always working to strict standards and procedures in our working practice.” Said Beth.
As Beth’s role has evolved, her responsibilities have become vital to the daily running of the business, and it was Clint who originally requested that Beth begin the process of obtaining the certification.
“Clint asked me to take on the certification process, initially because he was so busy as the business continued to grow, but also because I’m based in the workshop on a daily basis, so I have a completely holistic view of all the internal and external workings of the business.”
When asked about what’s on the horizon for the future, Beth said, “Control Freaks started off as a one man-band, so the ISO is not something we’ve needed prior to this point.” Says Beth, “however, now we’re growing it’s a great time to enhance our reputation for quality even further into the future.”