Connect Derby, the city’s leading managed workspace provider, has published the results of its 2023 business community survey.
The annual survey measures the levels of service Connect Derby provides across all areas of its operation – from the quality of its workspaces and IT services to security and operational communication.
This year, the survey focused heavily on how Connect Derby has supported its 200 plus tenants in what has been another challenging year for the economy and the business community.
There was an 88% response rate from office tenants surveyed across the six diverse buildings in the Connect Derby portfolio - Friar Gate Studios, Kings Chambers, Sadler Bridge Studios, Marble Hall, Riverside Chambers, and Shot Tower.
A massive 91% of respondents said communications from the management team met or exceeded their expectations.
85% of respondents reported that Connect Derby team meets or exceeds their expectations for the level of support it provides.
83% said Connect Derby provide clean, safe, and secure buildings to work in, while 80% said its IT/Telephony services and support met or exceeded their expectations.
Overall, 85% of tenants said Connect Derby meets or exceeds their expectations, with 85% saying they would recommend Connect Derby to other businesses looking for managed workspace in the city.
Over the past 12 months, the Connect Derby team has continued to provide small and medium enterprises across the city with valuable support, guidance and sign-posting to grant funding, training, and professional advice.
It has also continued to innovate, with the introduction of a number of new and flexible ways of working.
Furnished offices, which were introduced in response to the changing working environment brought on by the pandemic, continue to grow in popularity. In the coming months, there are plans to launch hybrid offices which will allow businesses to occupy office space for up to three days a week, along with Pay As You Go offices.
Commenting on this year’s survey results, Ann Bhatti, head of Connect Derby, said:
“The last 12 months have been extremely challenging for businesses, so we’re really pleased to have received such positive service ratings.
“I’d like to thank all tenants for being honest in their assessment of our services. We’re committed to providing all our tenants with the highest possible levels of services and will continue to support them in any way we can.
“There are always areas where we can improve, so we will be working with our suppliers and internal council services to make improvements where necessary.”
Connect Derby provides SMEs, micro businesses and entrepreneurs with the high specification working environment, IT infrastructure and business support they need to act as a catalyst for expansion and growth.
For further information about the Connect Derby portfolio of buildings, contact Sonia Kang on 01332 742800, email lettings@connectderby.co.uk.