Rhodri at the ESTAs

TV Property Expert Phil Spencer Presents Sort Legal With Customer Service Award

Derby-based Sort Legal has been awarded the Silver Award for the East Midlands in the Conveyancers category at the coveted ESTAS Customer Service Awards 2023, the most prestigious awards in the UK residential property industry.

The company, whose head office is in Derby and has a second office in Cardiff, beat 28 other finalists to win the award, It was presented by TV property expert Phil Spencer at an awards event, held at the Grosvenor House in London in front of more than 1,000 of the UK’s top property professionals.

The awards, which are sponsored by Coadjute, celebrate excellence and innovation throughout the conveyancing field and celebrated their 20th birthday this year. They power The ESTAS’ own customer review platform which recognises the best conveyancers for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.

Sort Legal’s conveyancing team were also recognised with a Silver: Best in Postcode award for its customer service ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2004 addressed the live audience and said:

“Everyone shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that has been delivered to the end client. This is a great achievement in its own right, so whatever unfolds this afternoon you should all be immensely proud.”

Rhodri Howells, Sort Legal’s Head of Legal Practice, said:

“We are absolutely thrilled to have been recognised at this year’s ESTAS. It means so much to us as we know that it is our customers who have judged our performance.

“We take our levels of customer service very seriously because we know clients have a choice.  This recognition reinforces our dedication to delivering top-tier service to our clients and further inspires us to continue raising the bar in the world of conveyancing.”

Ben Marley, Commercial Director at The ESTAS said:

When we started, we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Two million reviews and 20 years later ESTAS is now the customer review platform of choice for UK property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.”

Dan Salmons, CEO at headline partner Coadjute, added:

“On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. We were delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year.”