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Lovedays Solicitors has become the latest to join Oberoi Business Hub’s expanding law firm client portfolio.
The growing firm has offices in Matlock, Bakewell, Wirksworth and, more recently, with Brooke-Taylors in Buxton and has appointed Oberoi Business Hub to handle their busy call handling function.
The Pride Park-based Oberoi call handling team are ensuring that all incoming calls are answered quickly and professionally. Their service includes 24/7 and online live chat support as well as regular management reports to monitor the nature of incoming calls and the response efficiency.
Lovedays Solicitors’ Managing Director Richard Roberts explained: “As a firm we pride ourselves on face to face personal service and decided to outsource call handling some time ago to enable our reception teams to focus on clients coming into the offices rather than their attention being diverted elsewhere.
“Keen to use a local firm, we recently moved this important function from a national provider to Oberoi Business Hub where we now receive a far superior quality and more cost-effective service.
“Investment in marketing is pointless if you cannot maintain consistently high levels of customer service, including ensuring that every call is answered quickly and efficiency.
“Having a dedicated call handling service
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