Connect Derby, the city’s leading managed workspace provider, has published the results of its 2024 business community survey – and the results reveal increased customer satisfaction across all areas of it operations.
The annual survey measures the levels of service Connect Derby provides across all areas of its operation – from the quality of its workspaces and IT services to security and operational communication.
There was a 93% response rate from office tenants surveyed across the six diverse buildings in the Connect Derby portfolio - Friar Gate Studios, Kings Chambers, Sadler Bridge Studios, Marble Hall, Riverside Chambers and Shot Tower.
A massive 99% of respondents said operational communications from the Connect Derby team met or exceeded their expectations.
97% of tenants said that Connect Derby provides a clean, safe and secure space to work in which meets or exceeds their expectations – an increase of 14% from last year's results.
96% of respondents reported that the level of support provided by the Connect Derby team meets or exceeds their expectations, with 91% of tenants noting that IT/Telephony services and support met and exceeded their expectations.
96% of tenants reported that Connect Derby meets or exceeds their expectations in the support they provide, with the same number saying the managed workspace provider met and exceeded their overall expectations.
Overall, 97% of tenants said they would recommend Connect Derby to other businesses looking for managed workspace in the city, an impressive 12% rise from the 2023 figures.
These statistics highlight the continuous improvement of Connect Derby's services and facilities, as well as the increasing levels of customer satisfaction.
Over the past 12 months, the Connect Derby team has continued to innovate, with the introduction of a number of new, flexible ways of working. This includes hybrid offices which allow businesses to occupy a permanent office space for up to three days a week, along with Pay As You Go offices and Daily Desk passes, which provide independent workers with the environment, tools and support they need to work at their innovative and productive best.
Speaking on the results of the 2024 annual client survey, Manjit Modare, Operations Manager at Connect Derby, said:
“We are thrilled to have received such overwhelmingly positive feedback from our tenants and would like to thank them for being honest in their assessment of our services.
“The fact that 97% of respondents would recommend us to others is really gratifying and reflects the hard work the Connect Derby team has put in over the past 12 months to provide tenants with the highest possible levels of service.
“Our tenants remain at the heart of everything we do, so we will continue to work with our suppliers and internal council services to make improvements where necessary.”
The multi-million Connect Derby scheme provides SMEs, micro businesses and entrepreneurs with the high specification working environment and IT infrastructure they need to act as a catalyst for expansion and growth.
For further information on Connect Derby’s services, locations and facilities, contact operations manager Sonia Kang on 01332 742700 or email lettings@connectderby.co.uk.